Frequently asked questions

Is it necessary to register to order?

  • Yes, it is necessary to register in the platform to be able to purchase a kit. Registration facilitates the purchasing process because your personal details and addresses will form part of your account.


How is registration done?

  • Next to the log-in form you will find the access form to create a new account. This form verifies that the e-mail you have keyed in has not already been registered in the platform. In the next registration step, it will only be necessary to fill in a simple form with tax details and a delivery address.


How can I recover my password?

  • In those sections where the username and password are required, a link will appear (Have you forgotten your password?) which will enable you to recover your password. All you have to do is to key in the e-mail with which you registered and your password will be sent to the indicated e-mail.


Can I change my password?

  • Yes, you can. Enter "Personal information" by clicking on your log-in name, which is at the top on the right. Click to change your password.


How do I place an order?

  • Select the product you wish to buy using the menu at the top or on the left-hand side.
  • Place the article in the shopping basket and click on "Select".
  • An indicator of the selected products will appear on the right at the top. Click on the selection and a summary of all the selected products will appear. Click and then press the "Confirm" button to complete your order. 
    If you decide to complete an order, a detailed summary with the total order price will appear on the next page. 
    The next screen will ask you to identify yourself as a registered user or to register if you have not already done so. In the following steps, you must provide billing details, a delivery address, form of delivery and form of payment.
  • As you continue with your purchase, you will arrive at a confirmation page where a list of your order details shall appear. Here you should check that all the details are correct and amend them if you spot any mistake. To firmly place your order, you should accept the purchasing terms and conditions.
  • Finally when you firmly place your order, you will be redirected to the bank payment page. On this page, you should key in your credit card details (this transaction will be done by means of a secure server, thus ensuring the protection at your data).
  • You will receive a message confirming your order after placing it.


What forms of payment are accepted?

  • You can pay for your product by credit card, Visa and MasterCard, with no extra charge to the price of your orders. After placing a first order, you can establish a different payment methodt with us, which will be applied in future transactions.


When will the amount of my order be charged to my credit card?

  • The amount of your order will be charged to your account when the order is placed by means of a secure encrypted method.


Is it safe to buy on the Sistemas Genómicos web page?

  • All confidential information will be sent to you encrypted and is, therefore, protected from third parties. Sending any details of your credit card to pay for your order, and any other sensitive information, is done by a security SSL (Secure Socket Layer) protocol, which is used to securely pass on data over the Internet.
  • We neither store nor save your credit card details. When this step of the purchasing process is reached, you will be redirected to a secure bank web site where you will key in your credit card details. After having keyed in these details, the Bank will send us a confirmation of this payment to continue with the purchasing process.

How do I know that my order has been received?

  • You will receive an e-mail with your order number and any other relevant details about this order. Besides, if you have registered in the platform, you will be able to access a list of all your past purchases from "My Account".


How are my private details processed?

  • All the data you share with us are considered completely private and confidential. Under no circumstances will we share, rent or sell your personal data without your previous consent.